Official Responses
  • Mike R EMPLOYEE
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    Mike R (Official Rep) March 14, 2010 23:42
    Okay - do email auto-replies work? There are no specific symptoms that are helpiing me at this point. So I would like you to try one thing - sometimes BlackBerry devices "get stuck" and it requires you to pull the battery out of the back, count to 10 and then put it back in. This allows the device to reset. If you can do this and then try to see if text auto-replies are working that would be great. Let me know how it goes. If we are still having issues, I will get the developers on-line first thing in the morning. Thanks.
  • Mike R EMPLOYEE
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    Mike R (Official Rep) March 14, 2010 23:26
    Joesph - sorry you seem to be having some issues. I noticed that you have a Verizon device and that you are activating it manually on your handset. Can you provide any other details about your experience? For instance, you manually activated the ZoomSafer application and then someone sent you a text message and they did not receive an auto-reply? Any other information you can send would be greatly appreciated. I am sure we will figure this out shortly. Thanks.