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I’m
puzzled
Unable to scroll to the "Sign In" button
On my BB Curve 8310 (AT&T), the installation went OK, but now at the sign-in screen, I cannot scroll down or otherwise get to the "Sign In" button at the lower left of the screen. I can scroll between the 'My Number' and 'Password' fields, but that's all. Should I remove and reinstall the app entirely? If I don't hear back from you, that's what I will try next.
Official
Response
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Thanks for the assist Shari! You're right - while ZoomSafer is installing and then when it's active, we "reassign" the red "on-hook" and green "off-hook" keys to do certain things.
You should also notice that while ZoomSafer is active during the initial Beta, the "ZoomMate"/green key is greyed-out and not active. That's the key you'll use to get to our voice portal when we activate it in a later release.
EMPLOYEE
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I’m
hoping this is your issue
1I had the same problem ... for about a second ... until I realized I had to press the green "call" button .... or the red "hangup" button....
I think this will solve your problem :)-
Stephen Copeland September 08, 2009 20:18Thanks Shari....that workedEditDeleteRemove
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Thanks for the assist Shari! You're right - while ZoomSafer is installing and then when it's active, we "reassign" the red "on-hook" and green "off-hook" keys to do certain things.
You should also notice that while ZoomSafer is active during the initial Beta, the "ZoomMate"/green key is greyed-out and not active. That's the key you'll use to get to our voice portal when we activate it in a later release. -
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I’m
running out of patience
OK, 1 problem solved, but I'm still not working yet. It successfully downloaded (and installed, I presume) the 8 files automatically. Now, when I want to start the app, it tells me that it needs to change my permissions, and sends me to a View page. So, I try to accept those changes, and exit that page with "Save". The save starts, but never finishes. Once, it tells me that it has to reset the permissions to a different level, and prompts me to allow a reset of the phone. I accept and it resets, but the same situation described above occurs again. What am I doing wrong, now? -
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Glenn - Sorry about this. Sit tight, ok? What you're reporting sounds like something we used to experience but haven't for a while. We'll get back to you shortly.
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Glenn - Sorry again about the frustration level today. We've tried to recreate this a number of times on our 8310 this afternoon and could not. Would you mind telling me what carrier you're on and whether you're attached to a BES server or anything else that might have a policy manager in play? We used to see some of this type of behavior on the 8300 series but haven't in a while. I'm happy to work with you as long as it takes to get this right - you can get me directly at support@zoomsafer.com as well.
Mike -
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I’m
willing to work a bit longer
Mike, let's take this off the Community discussion. Please send me an email directly and I'll respond with answers (which I'm already developing).
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