I’m fustrated, and now remember why I don't install many 3rd party apps on my phone!

Only txt msg's are not functioning as expected!

Edit Subject

Can't get auto reply text msg'g to work (in fact it has never actually sent one message in response to an inbound text msg)... Auto reply for inbound phone calls works as expected.
Specifics are as follows:
BlackBerry® 9530
smartphone (3G, CDMA)
v5.0.0.328 (Platform 4.2.0.128)
3G Bands 1
Cryptographic Kernel v3.8.5.85
Branding Version: 1.0.105.687L
Micro Edition Configuration: CLDC-1.1
Micro Edition Profile: MIDP-2.1
Micro Edition JTWI Version: 1.0
Micro Edition Media Version: 1.1
Micro Edition PIM Version: 1.0
Micro Edition File Version: 1.0
Micro Edition Bluetooth Version: 1.1
Micro Edition Location Version: 1.0.1

Installed Applications are:
Google gmail 2.0.7
MiQ 1.3.0.147149
Talk Lock 1.0.1
Verizon Visual Voice Mail 1.19.16
And of course:
ZoomSafertouch 1.0.1

Marshall

1 person has
this problem +1

Acknowledged

EMPLOYEE

0

Edit

Delete

Remove

Official

Mike C. (Official Rep) March 15, 2010 20:40

Marshall -

Thanks for all the details. Per our other conversations, I'm pretty sure this is an issue with the caller ID security feature you have installed but I want to isolate this. Since we've tested your particular phone a lot and haven't had issues with auto-replys, we will have someone install that feature on one of our test phones to try to isolate the behavior to one of the apps.

I can't remember if I've asked you this before but have you tried auto-replys to emails just to make sure whether they work or not for you as well?

Thanks again,
Mike

Comment

good solution! good solution! (undo)
- Cancel
Edit Your Reply (some HTML allowed)
Has the status changed?

Marshall - Thanks for all the details. Per our other conversations, I'm pretty sure this is an issue with the caller ID security feature you have installed but I want to isolate this. Since we've tested your particular phone a lot and haven't had issues with auto-replys, we will have someone install that feature on one of our test phones to try to isolate the behavior to one of the apps. I can't remember if I've asked you this before but have you tried auto-replys to emails just to make sure whether they work or not for you as well? Thanks again, Mike

How does this make you feel? Add Image

I'm
e.g. sad, anxious, confused, frustrated indifferent, undecided, unconcerned kidding, amused, unsure, silly happy, confident, thankful, excited
Cancel
0

Edit

Delete

Remove

Official

Marshall March 15, 2010 21:12

Tried several "dual reboots... No luck in responder...
Cant enable the email option, I get 500 or so emails daily and dont need or want any of them auto responded (that wouldnt be good for me, could be considered a security violation!)
And remember the *82 is set @ verizons service (if I didnt use *82 my # would always show as private to ppl I call [using or not using *82 allows me privacy when desired], but when txt'g the *82 cant be used) & I do have two entries for almost everyone, one with *82 (primary moble for unblocking calls) and one without *82 (secondary mobile to send text msgs to cause the *82 on the primary mobile # will not deliver txt msgs through verizon service)
Is it getting confusing yet? LOL
Marshall

Comment

good solution! good solution! (undo)
- Cancel
Edit Your Reply (some HTML allowed)
Has the status changed?

Tried several "dual reboots... No luck in responder... Cant enable the email option, I get 500 or so emails daily and dont need or want any of them auto responded (that wouldnt be good for me, could be considered a security violation!) And remember the *82 is set @ verizons service (if I didnt use *82 my # would always show as private to ppl I call [using or not using *82 allows me privacy when desired], but when txt'g the *82 cant be used) & I do have two entries for almost everyone, one with *82 (primary moble for unblocking calls) and one without *82 (secondary mobile to send text msgs to cause the *82 on the primary mobile # will not deliver txt msgs through verizon service) Is it getting confusing yet? LOL Marshall

How does this make you feel? Add Image

I'm
e.g. sad, anxious, confused, frustrated indifferent, undecided, unconcerned kidding, amused, unsure, silly happy, confident, thankful, excited
Cancel
EMPLOYEE

0

Edit

Delete

Remove

Official

Mike C. (Official Rep) March 15, 2010 21:37

"Clear as day!" as they say. My working hypothesis is that the challenge is that ZoomSafer formats our auto-replies independently of the BlackBerry SMS app, then uses a BlackBerry API to send them. In your case, maybe the SMS app looks at what we've created and says "they're not using the right format given Marshall's security profile so I'm not going to send this message."

Would it be possible for you to disable your security service for a few minutes to test out for a few minutes without it?

Comment

good solution! good solution! (undo)
- Cancel
Edit Your Reply (some HTML allowed)
Has the status changed?

"Clear as day!" as they say. My working hypothesis is that the challenge is that ZoomSafer formats our auto-replies independently of the BlackBerry SMS app, then uses a BlackBerry API to send them. In your case, maybe the SMS app looks at what we've created and says "they're not using the right format given Marshall's security profile so I'm not going to send this message." Would it be possible for you to disable your security service for a few minutes to test out for a few minutes without it?

How does this make you feel? Add Image

I'm
e.g. sad, anxious, confused, frustrated indifferent, undecided, unconcerned kidding, amused, unsure, silly happy, confident, thankful, excited
Cancel
0

Edit

Delete

Remove

Official

Marshall March 15, 2010 21:39

That will require a call to verizon to change my service profile

Comment

good solution! good solution! (undo)
- Cancel
Edit Your Reply (some HTML allowed)
Has the status changed?

That will require a call to verizon to change my service profile

How does this make you feel? Add Image

I'm
e.g. sad, anxious, confused, frustrated indifferent, undecided, unconcerned kidding, amused, unsure, silly happy, confident, thankful, excited
Cancel
0

Edit

Delete

Remove

Official

Marshall March 15, 2010 22:25

I called verizon, and had them remove the *82 feature... Then ran several tests and it still didnt function as it should. Then I power cycled the phone twice and re-tested with the feature still disabled... Still no response to text msgs was received by the sender.
Marshall

Comment

good solution! good solution! (undo)
- Cancel
Edit Your Reply (some HTML allowed)
Has the status changed?

I called verizon, and had them remove the *82 feature... Then ran several tests and it still didnt function as it should. Then I power cycled the phone twice and re-tested with the feature still disabled... Still no response to text msgs was received by the sender. Marshall

How does this make you feel? Add Image

I'm
e.g. sad, anxious, confused, frustrated indifferent, undecided, unconcerned kidding, amused, unsure, silly happy, confident, thankful, excited
Cancel
0

Edit

Delete

Remove

Official

Marshall March 15, 2010 22:27

FYI: The *82 feature has been restored to my phone after those tests failed.

Comment

good solution! good solution! (undo)
- Cancel
Edit Your Reply (some HTML allowed)
Has the status changed?

FYI: The *82 feature has been restored to my phone after those tests failed.

How does this make you feel? Add Image

I'm
e.g. sad, anxious, confused, frustrated indifferent, undecided, unconcerned kidding, amused, unsure, silly happy, confident, thankful, excited
Cancel
EMPLOYEE

0

Edit

Delete

Remove

Official

Mike C. (Official Rep) March 15, 2010 22:36

Thanks for doing all that, Marshall. Let me get with my dev team with all the data and get back to you. The only other variable that I can see given your app list is the Visual Voice Mail - I'm going to have someone on the team load that up too. We'll keep you posted.

Mike

Comment

good solution! good solution! (undo)
- Cancel
Edit Your Reply (some HTML allowed)
Has the status changed?

Thanks for doing all that, Marshall. Let me get with my dev team with all the data and get back to you. The only other variable that I can see given your app list is the Visual Voice Mail - I'm going to have someone on the team load that up too. We'll keep you posted. Mike

How does this make you feel? Add Image

I'm
e.g. sad, anxious, confused, frustrated indifferent, undecided, unconcerned kidding, amused, unsure, silly happy, confident, thankful, excited
Cancel
0

Edit

Delete

Remove

Official

Marshall March 22, 2010 10:28

Well... I did manage to get a email test off while zoomsafer was set to reply to them... And that did work... So i dont know what the problem is... I just dont see how it can be the *82 feature, since the calls or msgs dont come inbound with *82 on them, and zoomsafer replys to the number that it rcvd it on... I mean, it works on inbound calls... so...... IDK!
Marshall

Comment

good solution! good solution! (undo)
- Cancel
Edit Your Reply (some HTML allowed)
Has the status changed?

Well... I did manage to get a email test off while zoomsafer was set to reply to them... And that did work... So i dont know what the problem is... I just dont see how it can be the *82 feature, since the calls or msgs dont come inbound with *82 on them, and zoomsafer replys to the number that it rcvd it on... I mean, it works on inbound calls... so...... IDK! Marshall

How does this make you feel? Add Image

I'm
e.g. sad, anxious, confused, frustrated indifferent, undecided, unconcerned kidding, amused, unsure, silly happy, confident, thankful, excited
Cancel
I’m tired of waiting

0

Edit

Delete

Remove

Official

Marshall May 05, 2010 06:43

Please make a refund... the product has never worked as expected.
I have provided detailed information with regards to the issue and have had no communication since... I no longer have time to waste or wait on a resolution.

Comment

good solution! good solution! (undo)
- Cancel
Edit Your Reply (some HTML allowed)
Has the status changed?

Please make a refund... the product has never worked as expected. I have provided detailed information with regards to the issue and have had no communication since... I no longer have time to waste or wait on a resolution.

How does this make you feel? Add Image

I'm
e.g. sad, anxious, confused, frustrated indifferent, undecided, unconcerned kidding, amused, unsure, silly happy, confident, thankful, excited
Cancel
0

Edit

Delete

Remove

Official

Marshall May 05, 2010 06:44

the application has been deleted from my device

Comment

good solution! good solution! (undo)
- Cancel
Edit Your Reply (some HTML allowed)
Has the status changed?

the application has been deleted from my device

How does this make you feel? Add Image

I'm
e.g. sad, anxious, confused, frustrated indifferent, undecided, unconcerned kidding, amused, unsure, silly happy, confident, thankful, excited
Cancel

Reply to This Topic (some HTML allowed)
Has the status changed?

How does this make you feel? Add Image

I'm
e.g. happy, confident, thankful, excited sad, anxious, confused, frustrated indifferent, undecided, unconcerned kidding, amused, unsure, silly

About this Problem

Official Representatives

Products & Services

Tagged

The mood in here

Only txt msg's are not functioning as expected!

Edit Subject

About this Problem

Official Representatives

Products & Services

Tagged

The mood in here

Only txt msg's are not functioning as expected! Edit Subject

Only txt msg's are not functioning as expected!

Edit Subject