Joseph -

Sorry for the on-going frustration. We test this function continuously and know that it does work.

But we have had issues with this in a couple of circumstances:
- incorrect credentials have been cached that get sent to FB through the interface
- users enter their credentials but don't hit the "Update Preferences" button after they get back to the "Start Driving" tab under preferences.

Right now, I see your Policy is set for no Twitter or Facebook updates. Can you try clearing out your browser history/cache, making sure you're not logged in to FB or Twitter (or anything else), then trying to enter your credentials again?

Keep me posted,
Mike