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John Smith
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John Smith March 16, 2010 23:55

Facebook Status Update Doesn't Work

Facebook status update option doesnt work. I get the error message "you must be logged in to do that" I checked facebook application settings to fully unlocked but still not working. any help pls?
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  • Mike C. EMPLOYEE
    happy I’m happy to be figuring out Joseph's problems
    Mike C. (Official Rep) March 17, 2010 02:23
    Joseph - Thanks for the question and sorry to hear your Facebook notifications haven't worked yet. Couple of things to think about for you:
    - For Facebook and Twitter authorization, we use their official "OAUTH" login process where you essentially exit our application and only provide your credentials directly to Facebook and Twitter. Then we get back a little token telling us that we are allowed to update Facebook and Twitter on your behalf.
    - I'm not exactly sure what your error message is but you can try a couple of things: try to close all your browser windows, open another, log back in to MyZoomSafer and try to enter your credentials again, or, log-in to Facebook in another window, then try clicking the Facebook box under Preferences again.

    You have my email - if you keep having issues, please send me screen shots of whatever you're encountering.

    We'll get this sorted out,
    Mike
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    good answer! good answer! (undo)
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