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EMPLOYEE
There are a couple of broad things that can be happening here:
- Does your Blackberry have a standalone GPS or are you a Verizon Wireless subscriber? We know some Blackberry’s don’t have standalone GPS (e.g., Pearl 8220). Also, we can only get access to the GPS on the Verizon Wireless Tour and Storm models (see link).
- Is your battery at a high enough level to support GPS activity? When you’re battery gets below a certain point, your onboard GPS will be turned off by the Blackberry Operation System. Recharge your phone and you should be good to go.
- Lastly, we’ve been testing this for several months and sometimes we just can’t seem to reconnect the ZoomSafer application to the GPS. As a last resort either turning the phone on and off or taking your battery out for 30 seconds or so and reinstalling seems to always solve the problem.
Tell us about where you were and what was happening - one of our key objectives of the Beta test is to understand and deal with all of the little exceptions that can happen with speed detection.
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Auto speed detection didn't work for me - what happened?
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Answered in the question!
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Answered in the question!Comment
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This does not answer the question. If the software does not work as advertised then Zoomsafer needs to issue refunds to customers who are having this issue. If I can turn off the zoomsafer when driving it totally defeats the purpose of having it. Great idea but only if it works.-
Geoffrey -
I know you had a comment about Auto speed detection for Verizon Wireless phones as part of this and I tried to answer it in your other post on that topic.
I wanted to have some discussion here on your point about the ability to exit. The summary is that by design with ZoomSafer, you are responsible for exiting the application. We did this for several key reasons:
- While we use the onboard GPS where possible to sense speed and activate ZoomSafer, we had a choice about whether we wanted to deactivate ZoomSafer when you're not moving but still driving (e.g., at a stoplight). We really think that would provide too much temptation to users while stopped and potentially cause worse distraction issues because a user might become focused on when their next stop is.
- Because we are totally contained on the device, we also can't tell if a user is a driver or legitimately a passenger so we needed to give passengers a way to use their device in normal passenger circumstances.
We understand that some users may choose to "Exit as a Passenger" and turn off speed detection for some time. But we've designed iconography that discourages this and we've also made it so that an account holder (e.g. a parent) can disallow exiting as a passenger by changing a configuration setting through our account portal (www.myzoomsafer.com). Lastly, a parent or employer can also receive text messages when ZoomSafer is both started and stopped (indicated whether the user exited as a driver or a passenger).
Lastly, I know you and I have had some email traffic now directly discussing ZoomSafer and I wanted to say thanks for sticking with us and I'm glad we could help explain our approach and capabilities. We're very passionate about distracted driving and glad you see the benefits of ZoomSafer.
Here's to much continued safe driving,
Mike -
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So if I have the BB pearl, I need to change phones to one with a standalone GPS in order for automaric disable to work?
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Lisa - Yes, that's right. I looked at your profile and can see that you have a BlackBerry model that doesn't have a GPS. Generally speaking, BlackBerry models ending with "00" and "20" don't have GPSs. You can scan our http://www.zoomsafer.com/phone-types.... matrix and talk with your carrier about which ones have GPS.
Thanks for the question!
Mike -
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